At Infoston Store, we are dedicated to providing you with a seamless shopping experience. This includes transparent and reliable shipping services. Please review our shipping policy below for information on shipping rates, delivery times, and more.
1. Shipping Locations
We currently offer shipping services within India. If you are located outside of these areas, please contact our Customer Support team for assistance.
2. Shipping Rates
Shipping rates are determined based on several factors, including the destination, shipping method, and the weight and dimensions of the products in your order. You can view the shipping costs for your specific order during the checkout process. Please note that shipping rates are subject to change.
To cancel an order, customers should contact our Customer Support team as soon as possible. You can reach our Customer Support team via +918610756675 or through our website's "Contact Us" page.
3. Shipping Methods
We offer several shipping methods to accommodate your needs. These methods may include standard shipping, express shipping, and overnight shipping. The availability of specific methods may vary depending on your location and the products in your order.
4. Estimated Delivery Times
The estimated delivery times for each shipping method are as follows:
Standard Shipping: 7 days
Express Shipping: 3 days
Overnight Shipping: 1 day
Please note that delivery times are estimates and may be subject to delays due to factors beyond our control, such as weather conditions or carrier issues. We will make every effort to ensure your order is delivered within the estimated timeframe.
5. Order Processing Time
Most orders are processed and prepared for shipment within 2 hrs. During this time, our team will verify your order, package the products securely, and arrange for shipping. You will receive a shipping confirmation notification in orders page with tracking information and courier partner once your order has been dispatched.
6. Tracking Your Order
You can track the status and location of your order by using the provided tracking number. This number will be included in your order page after shipping confirmation. If you encounter any issues with tracking, please contact our Customer Support team for assistance.
7. Shipping Restrictions
Certain products may be subject to shipping restrictions due to size, weight, or local regulations. If a product cannot be shipped to your location, you will be notified during the checkout process.
8. Shipping Fees and Taxes
Shipping fees may be subject to applicable taxes based on your location and local tax laws.
9. Delivery Address
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for orders that are delayed or lost due to incorrect or incomplete address information.
10. Lost or Delayed Shipments
If you believe your order is lost or significantly delayed, please contact our Customer Support team for assistance. We will investigate the issue and work to resolve it promptly.
11. Contact Us
7.1. If you have any questions or concerns about our refund policy, please feel free to contact our customer service team at +91-8610756675 or info@infoston.com
